What Happened?

When I first used this app- I enjoyed it immensely. I used it to enhance some images easily, and effectively. Then- problems arose. The app refused to quit- unless I shut down my computer. I sent an email to the company- and they replied within a reasonable amount of time - and offered me a new download. I had to ask them to send an activation key so I could use the new downloads… seems as if they would know that would be necessary. 3 days later- I had to have my computer wiped at Apple- there were so many problems. They advised me to add apps individually, and test them- to see if maybe I could find where the problem had come from (my computer was THOROUGHLY checked through hardware- this was definitely a software issue.) When I installed Tonality to run again- it took a full minute to load the image I wanted to edit. When I was done and tried to save my work, the computer froze. I had to force quit the app. Since deleting Tonality- I have had no further issues. Draw your own conclusions.
In my correspondance of the last few days with Macphun- they have asked me to open my Console Logs- recreate the problem, and send them the logs. I told them they were as smart as a bag of rocks if they thought I would be installing software I KNEW made my computer freeze up.
SO- it seems I’m out not only money for Tonality, but also for Intsensify Pro- which I bought DIRECTLY from Macphun- but they seem uninclined to replace- even though I have a receipt for my purchase.

Cecil&Ezra about Tonality